Return And Refund
Easy returns, zero stress
To start a return, refund, or exchange, contact our Customer Support team. We'll guide you through every step.
30-Day Return Policy
You have 30 days from the date your order is marked as delivered to request a return or exchange.
Eligibility for Returns
To qualify for a return, please make sure:
- Items are in good condition with all original accessories (packaging, dust bag, charging cable & the Wellivu card).
- Light use is acceptable — products returned with missing parts incur a $2–$15 per-item deduction.
- A receipt or proof of purchase is required.
Return Shipping
Change-of-mind returns: a flat $15 return shipping fee applies (customer responsibility). Defective or incorrect items: Wellivu covers all return shipping charges.
Before You Ship
Please don't ship your return until you've received authorization and a return label (if applicable) from our team. Items sent back without prior approval will not be accepted.
Returns Warehouse
Wellivu Returns Warehouse
1420 Tamarind Avenue, Rialto, CA 92376, United States.
Damages & Issues
Inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away with clear photos or a short video so we can verify and resolve it quickly.
Exchanges
Email support@wellivu.com with your order details. Once your return is approved and in transit, we'll arrange your replacement. Exchanges are limited to Wellivu massagers of the same model.
Refunds
Once we receive and inspect your return, we'll email you about approval. Approved refunds are issued to your original payment within 5 business days (+2–3 business days for your bank to post). If 15+ business days pass with no refund, contact support@wellivu.com.